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Your feedback is appreciated and highly valued! Fill in as much or as little as you like. Information supplied is used by Econotech for internal use only and will not be sold, distributed or otherwise made available.

   
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QUESTIONNAIRE

Filling out the following questionaire will help us anticipate your needs and appropriate services we can provide.

If you work at a mill, check all the products manufactured at your site:
Pulp Paperboard
Paper   Building paper/board
Other: 
     
If you do not work at a mill site, but your company manufactures pulp/paper products, check the type of location where you work:
Corporate headquarters   Converting plant
Branch office   Engineering facility
Woodlands operation   Research & development center
Other: 
     
If your company does not manufacture pulp/paper products, check which type of company it is:
Independent converting plant   Manufacturer
Producer or dealer of pulpwood   Distributor
Consultant   Educational institution
Association   Financial institution
Other: 
     
I have the purchasing authority to:
Recommend    
Specify    
Approve    
     
Areas of interest:
Pulping studies   Microscopy, fiber analysis
Bleaching studies   Microscopy, contaminant ID
Process chemistry   Wood chip testing
Environmental   Alternative processes
Pulp/paper testing, physical   Power & recovery
Pulp/paper testing, optical   Lime operations
Other: 
     
If you have employed us in the past we would greatly appreciate feedback about your experience with Econotech
     
What testing or research have we done for you in the past?
Pulping trials   Pulp and paper testing, physical & optical testing
Bleaching trials   Microscopy
Analytical lab, process chemical analyses   Fiber supply and wood chip testing
Environmental    
Other: 
     
How satisfied were you with our level of service?
very
satisfied
5
4
3
2
1		 very
unsatisfied
   
Comments on service?
     
Has the turnaround time for results been acceptable?
very
acceptable
5
4
3
2
1		 very
unacceptable
   
Comments on turnaround time?
     
Were the staff you dealt with knowledgable, helpful and courteous?
very
knowledgeable
5
4
3
2
1		 not very
knowledgeable
very
helpful
5
4
3
2
1		 not very
helpful
very
courteous
5
4
3
2
1		 not very
courteous
   
Comments on the above?
     
Do you use other sources for your testing needs?
No
 Yes
 If yes, which type: Internal
External
 
If external, how many
sources do you use?		 One
Two
More that two
     
Please add any further comments you may have.
     
Thank you!